Have a Question?
The current page gives the general information on the service and the main workflows. However, while working with the
services, our users encounter new questions they need assistance with. The most frequently asked questions on EPAM Cloud
Services are gathered on the
Cloud Services FAQ page.
Visit the page to check whether we have a ready answer for your question.
In case you need to request assistance with EPAM Cloud, you can use the 'Requests for Support' button on the main
page of Orchestration UI. The button will lead you to the ESP section related to Cloud where you can find your issue category
in the Catalogue and then submit a corresponding request.
This is the recommended way to submit support requests for EPAM Cloud, as it ensures that the request will go to
Cloud Support experts directly, and no extra time will be spent for sorting it at Help Desk.
EPAM Cloud Support can be reached from support.epam.com. There you can use the Catalog of Requests to create the corresponding
support request to get the necessary assistance in Cloud Service usage.
To create a Cloud Support request, navigate to New Request, select 'Applications and Services' from the available categories and then select 'EPAM Cloud' from the list:
The 'EPAM Cloud' section is divided into subsections according to the request topic. Please select the appropriate topic to make sure that the request will be forwarded to
the corresponding expert team:
Submitting a Request
To submit a support request,select the request subject and the description purpose. Once you have selected the subject, the form dynamically changes to show only the descriptions
relevant to the subject you have selected.
The screenshot below illustrates a filled-in form for an Activate Project request.
When filling the form, please pay attention to the details, such as Urgency, Desired Resolution Date and Employees Affected,
so that your request could be resolved as effectivelly as possible.
You can edit your contact details or add an attachment to the request, if needed.
When the form is filled, press the Submit button.
When a request is submitted, it receives an ID number and is saved as a Change ticket that can be easilly tracked by
number within the Support Portal.