As we grow into a global, not just regional, leader in software and application outsourcing, we recognize that the differentiators that make us excel today are the same as those that made EPAM different at our inception.
If you have an issue with EPAM Cloud performance or require assistance with your infrastructure management, make a request at the Support Portal. See the Service Request Catalog to determine the request category and the assignment group.
You can make a request for support directly from the Cloud Management Console. Select the Requests for Support wizard and follow steps to submit the request.
Within the scope of AWS Enterprise Support package, EPAM users are entitled to AWS support services. In the event of an AWS-related issue, open the Cloud Management Console, navigate to Requests for Support and select AWS Enterprise Support. Follow the wizard steps to submit the request directly to AWS. You will be notified of the issue resolution by email.